SMS Consent - POSboro

Overview

This document describes how POSboro collects phone numbers and obtains consent for sending SMS text messages to customers.

                Key Point: POSboro only sends SMS messages to customers who have
                explicitly provided their phone number and consented to receive messages from POSboro.
            

Message Types & Frequency

POSboro sends the following types of SMS messages:

One-time verification codes - For account verification and order pickup confirmation
Order confirmations - Confirming receipt of your order
Order status updates - When your order is ready for pickup or out for delivery

Message Frequency: Message frequency varies based on your orders. Typically 2-4 messages per order (confirmation, preparation update, ready notification). Verification codes are sent only when requested.

How We Collect Consent

Customers provide consent to receive SMS messages from POSboro in the following ways:

1. Online Ordering

When placing an order on our website or app, customers enter their phone number and check a consent box.

2. Tableside Ordering (POS Tablet)

When ordering at the restaurant using our tableside tablet, customers see the restaurant name (POSboro) prominently displayed and consent to receive SMS messages.

3. In-Store Pickup Verification

When providing a phone number for order pickup verification, customers consent to receive a one-time code.

Consent Form Example

This is the actual opt-in form customers see at POSboro:

POSboro

Order Notification Preferences

Full Name

Email*

Phone Number

I consent to receive non-marketing text messages from POSboro about my order updates, verification codes, and appointment reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

I consent to receive marketing text messages from POSboro at the phone number provided. Frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out.

Note: Checkboxes are unchecked by default. Consent is optional and not required to place an order.

Required Disclosures

The following disclosures are always displayed when collecting phone numbers:

Business Identity: "POSboro" is clearly displayed
Message Types: "verification codes, order confirmations, status updates"
Frequency: "Message frequency varies" or "2-4 messages per order"
Fees: "Message and data rates may apply"
Opt-out: "Reply STOP to opt out"
Help: "Reply HELP for help"
Links: Terms of Service and Privacy Policy

Sample SMS Messages

Here are examples of messages customers receive from POSboro:

Verification Code:

POSboro: Your verification code is 847291. This code expires in 10 minutes. Reply STOP to opt out.

Order Confirmation:

POSboro: Your order #1234 is confirmed! Estimated ready time: 20 mins. Reply STOP to opt out.

Ready Notification:

POSboro: Your order #1234 is ready for pickup! See you soon. Reply STOP to opt out.

STOP and HELP Commands

Customers can text the following commands at any time:

1 STOP - Immediately unsubscribe from all messages
Response: "You have been unsubscribed from POSboro messages. You will no longer receive SMS from us. Reply START to resubscribe."

2 HELP - Get assistance
Response: "POSboro: For help, contact us at contact@posboro.com or visit posboro.com. Reply STOP to unsubscribe. Msg&data rates may apply."

3 START - Resubscribe to messages
Response: "You have been resubscribed to POSboro messages. Reply STOP to unsubscribe."

Consent Collection Summary

Key Compliance Points:

Consent checkbox is unchecked by default
Consent is optional - not required to place an order
Consent is a standalone step - not bundled with other agreements
The restaurant name (POSboro) is clearly displayed
All required disclosures (fees, frequency, STOP/HELP) are present
This page is publicly accessible (no login required)

Data Protection & Privacy

Secure Storage: Phone numbers are encrypted and stored securely
No Third-Party Sharing: We do not sell or share phone numbers with third parties for marketing
TCPA Compliance: We comply with the Telephone Consumer Protection Act
Carrier Compliance: We follow all carrier guidelines and best practices

Contact Information

For questions about SMS messaging from POSboro:

Email: contact@posboro.com

Last Updated: February 26, 2026
Business: POSboro
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